Air India is one of the oldest and most trusted airlines in India. Every year, it offers job opportunities in various fields, including ticketing and reservation. These jobs are very important because ticketing and reservation staff help passengers book flights, manage bookings, issue tickets, and assist travelers with queries.

Candidates can apply for these jobs online through Air India’s official careers portal. These roles provide a good career path for individuals interested in the aviation and travel industry.

This guide provides detailed information about ticketing and reservation jobs in Air India, including vacancies, eligibility, age limit, selection process, salary, how to apply, and important dates.

Overview Table

Important Dates

Air India releases job notifications throughout the year for different positions. Common dates related to recruitment include:

• Application Start Date: Begins when the vacancy is announced on the careers portal.
• Application Last Date: Mentioned in the job notification.
• Interview / Test Dates: Declared either in the notification or through email after application screening.

Candidates must regularly check the official careers portal to stay updated on new openings and deadlines.

Vacancy Table

Here is an example of typical ticketing and reservation jobs:

Note: The exact number of vacancies may vary with each recruitment. Duty locations are generally at major airports in India.

Eligibility

Air India usually lists the following eligibility criteria for ticketing and reservation jobs:

Educational Qualification

• Graduation from a recognized university is preferred for most customer service roles.
• Some entry-level roles may require a 12th pass certificate.
• Candidates with airline ticketing or reservation experience or diploma (like IATA) may get preference.

Skills & Experience

• Good communication skills in English and Hindi.
• Basic computer skills and familiarity with ticketing software (e.g., Amadeus or similar).
• Experience in ticket issuance and airline reservation is preferred for some roles.

Nationality

• Candidates must be Indian citizens.

Other Requirements

• Willingness to work in shifts, including weekends and holidays.
• Good interpersonal skills and the ability to assist customers politely.

Age Limit

The age limit for ticketing and reservation jobs varies depending on the notification. Typical patterns include:

• Upper age limit: Usually 28 to 35 years for most roles.
• Age relaxation is given as per government rules for reserved categories (e.g., SC/ST/OBC).

Candidates must check the specific job notification for exact age limits.

Application Fee

Air India does not charge any application fee for jobs listed on its official careers portal. Candidates should avoid paying money to third parties.

For some recruitment through AI Airport Services Ltd or other partners, the application fee (if any) is mentioned in the official notification. Candidates must read the notification carefully.

Selection Process

The selection process typically involves:

1. Online Application Screening: HR screens applications and documents.
2. Skill Assessment / Test: Some posts may require a test on reservation software or communication skills.
3. Interview: A formal interview may be conducted in person or online.
4. Final Selection: Candidates are selected based on performance in all stages.

The selection process may vary for different notifications.

PST / PET

Physical Standard Test (PST) and Physical Efficiency Test (PET) are generally not required for ticketing and reservation roles. These tests are mostly for physically demanding ground handling jobs.

Candidates should check the notification for confirmation.

Salary

Salary depends on the position and experience. General details include:

• Entry-Level Staff: Salary is aligned with industry standards for ground handling jobs.
• Experienced Ticketing Staff: Higher salary is offered to candidates with experience and software knowledge.
• Supervisory or Managerial Roles: Salaries are higher and may include additional benefits.

Exact figures vary by notification. Candidates should refer to the job advertisement for specific salary information.

How to Apply

Steps to apply for ticketing and reservation jobs online:

1. Visit the Careers Portal: Open Air India’s official careers page.
2. Search for Jobs: Use keywords like “Ticketing” or “Reservation”.
3. Read Notification: Carefully read eligibility, age limit, salary, and selection process.
4. Register / Login: New users must register with email and phone number.
5. Fill Application Form: Enter personal details and upload required documents (education certificates, ID proof, photograph).
6. Submit Application: Review details and submit.
7. Save Confirmation: Note down application number or confirmation page for future reference.

Tip: Do not pay money for applications or interviews unless mentioned in the official notification.

Important Links